Top six IT Support Jobs in 2021

IT Support has a key role to play in the IT sector. Every business needs IT support, but the extent depends on the nature of respective businesses. IT Support Jobs are always in demand, however even more so since the pandemic hit.

A great support from these job roles came handy, as much of the workforce kept working from home perfectly. In this article, we shall look at the top six IT Support jobs in 2021 and the roles that each job carries.

Server Engineer

Average Salary: £52,000

A Server Engineer is one of the highest paid jobs in IT Support. Service Engineers are responsible for dealing with a company’s servers and any issues. The tasks will include maintaining the servers, troubleshooting any server issues, making upgrades if necessary.

IT Support Engineer

This is one of the reputed one in the field of IT Support Jobs. However, IT Support Engineer is sub-categorized into 1st line support, 2nd line support and 3rd line support. All these three sub-categories vary depending on their specialist knowledge.

1st Line Support Engineer

Average Salary: £25,000

You need to first contact a 1st Line Support Engineer to get the issues occurring while serving for a client/customer. They generally help the client and close the case, after resolving the issues. The case will be passed onto 2nd line support, if enhanced technical skills are necessary.

2nd Line Support Engineer

Average Salary: £32,500

The 2nd Line Support Engineer will deal with issues that are either too technical, time consuming or uncommon for the 1st Line Support Engineer. Therefore, it will be their responsibility to help fix the issue at hand. A 2nd Line Support Engineer will have more specialist knowledge.

3rd Line Support Engineer

Average Salary: £43,500

This role is the one with top seniority. The 3rd Line Support Engineer is the most senior role out of the three and will be dealing with any issues that require their very specialist knowledge. A 3rd Line Engineer will also be most qualified and with more experience.

Network Support Analyst

Average Salary: £37,000

A Network Support Analyst will be responsible for the network systems that a company has in place and ensure that they are running smoothly. They will need to provide any technical support for the network systems while analyzing, designing, installing, and configuring network systems.

Network Specialist

Average Salary: £46,000

A Network Specialist is the first point of contact should there be any issues of network security and is one of the best IT Support Jobs in London. The responsibilities include setting up and maintenance of various networks such as LANs (local area networks), WANs (wide area networks) and all other network systems.

Desktop Support Specialist

Average Salary: £25,000

A Desktop Support specialist is very similar to IT Support Technician when it comes to the roles and responsibilities. Few other key responsibilities include building, installing and maintaining PCs, telephones systems, wireless networks as well as other devices such as printers, scanners etc.

IT Support Technician

Average Salary: £25,000

The IT support technician is responsible for the maintenance and running of the computer systems. They will have to diagnose and repair any hardware or software issues that may arise while supporting internal employees of a business or external clients or both.