Senior Application Operations Engineer NEW

Manchester, Lancashire
North West Ambulance Service NHS Trust

Site Estuary Point, Middlebrook, Parkway or Broughton Town Manchester Salary £39,959 – £48,117 PA Salary period Yearly Closing 02/07/:59

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti racist Statement, which sets out our key commitments to becoming an anti racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.

The Trust is currently under represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

Join our Digital team and play a key role in supporting and maintaining critical clinical applications that underpin patient care across the Trust.

About the role
Reporting to the Lead Application Operations Engineer, you will support the delivery, configuration, and ongoing improvement of Trust applications, ensuring they are safe, reliable, and compliant with NHS standards.

You’ll work closely with clinical and technical teams to manage system changes, resolve issues, and contribute to service improvement, while providing expert input on information governance, data protection, and application performance.

Main duties of the job

Key responsibilities

• Support development, deployment and maintenance of clinical applications
• Manage incidents, problems, and system changes to resolution
• Ensure compliance with data protection, IG, and NHS standards
• Monitor performance, analyse trends, and drive continuous improvement
• Provide specialist support to users and stakeholders across the organisation

About you

• Experience supporting or administering business critical applications
• Strong analytical and problem solving skills
• Good understanding of service management frameworks (e.g. ITIL)
• Confident communicator with the ability to work across teams
• Committed to high quality, safe, and user focused digital services

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non emergency patient transport services for those patients who require non emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Person specification

• Excellent interpersonal skills, able to engage with all levels of hierarchy
• Good verbal and written communication skills including report writing, presentations and system specifications
• Ability to work on own or in a group with minimal direct supervision
• A flexible and methodical approach to work to meet the needs of the role
• Excellent IT skills, able to use a wide range of software packages including Visio, Microsoft Project, PowerPoint, Excel-produce spreadsheets, formulas etc
• Excellent organisation skills and team leader skills
• Ability to keep accurate and complete records consistent with best practice policies and procedures
• Strong analytical and investigative skills
• Demonstrable experience of line management responsibilities

Qualification & Knowledge

• Educated to degree level or equivalent experience in application configuration, design and maintenance
• Extensive knowledge and experience of applications including governance and assurance
• Knowledge of service management frameworks

Experience

• Extensive experience and advanced user in using a range of IT packages including Excel, Word
• Experience of the administration and maintenance of applications.
• Advanced Excel reporting skills including pivot tables, formulae, graphs, tables, and v lookups
• Practical experience of working in a development or application environment specialising in application development

Values & Behaviours

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks -This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ’employment checks’.

DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health – You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID 19 as this remains the best lined of defence against COVID 19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).