Microsoft Support Engineer NEW

Bristol, Gloucestershire
FirstMile Ventures
Microsoft Support Engineer

At Pax8 we’re looking for a Microsoft Support Engineer to join us in our Bristol office! You will join our Global Partner Support team and be the technical force behind the success of our partners – solving complex challenges and keeping our marketplace platform running seamlessly!

If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact.

Day to day responsibilities

• Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers.
• Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution.
• Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements.
• Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience.
• Build strong relationships with partners and collaborate cross functionally with internal teams to deliver seamless support.
• Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow.

Ideal candidate

• Advanced demonstrated skill set in a technical support or customer support role, ideally in a SaaS environment.
• Understanding of key technologies used by MSPs and marketplace vendors, especially Microsoft (experience with CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. is a plus).
• Experience supporting Managing Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.
• Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations).
• Proficiency with tools like Microsoft Outlook and MS Teams for email and team communication.
• Strong problem solving skills, including the ability to troubleshoot technical issues quickly and effectively.
• Ability to balance immediate fixes with long term solutions, ensuring sustainable improvements across processes and systems.
• Collaborate effectively with cross functional teams and external partners to achieve shared goals.
• Stay proactive, adaptable, and motivated to learn in a fast paced, dynamic, and evolving environment.

Eligibility

You should be resident in this country with a valid right to work.

Salary & benefits

Salary: depending on experience up to £28,000.

• Long term Incentive Plan (Stock Options)
• 25 days holiday (plus bank holidays)
• Private healthcare covered by Bupa
• Dental Plan covered by Unum
• Life Assurance
• Income Protection
• Royal London Workplace pension scheme – 5% employer contribution
• Pax8 Cycle to Work Support Scheme available
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Health & Wellbeing coaching support
• Fun and frequent company and team socials

Location

Our Bristol office (Hybrid) – 3 days: Tuesday through Thursday. Pax8 offers modern, collaborative office environments across multiple global locations designed to enhance creativity and employee well-being.

Our offices feature state of the art amenities and foster strong community engagement through regular social events.

Hotdesking with laptop docks and multiple monitors.

Wellness areas and communal spaces.

State of the art coffee machines and social areas designed to support collaboration.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice:

Background checks

As part of our hiring process, we are required to undertake pre employment checks on all candidates that are successful in their application with Pax8. All checks are completed by our third party provider, First Advantage. All checks will be completed and candidates will receive a copy for their records.