IT Support Analyst NEW

IF Recruitment Ltd

Opportunity

We are looking for a London based ICT Support Analyst to provide onsite phone, email and face to face support whilst participating with the wider global ICT team, supporting all offices around the world.

Responsibilities will include:

• A first point of contact between the business and the ICT Helpdesk.
• Providing initial triage and support for requests submitted through the ITSM tool via email.
• Administering O365 and Active Directory systems effectively.
• Responding to colleagues’ inquiries and offering technical assistance via the telephone system.
• Diagnosing and troubleshooting operating system and application issues on both Windows and Mac devices.
• Managing service requests for application installations and hardware requirements.

Skills Required:

• Proficient in administering, supporting, and deploying Windows 11 and macOS systems.
• Skilled in O365 application support, including the complete Microsoft Office suite.
• Possesses basic networking knowledge.
• Experienced in supporting Apple devices such as iPhones and iPads using corporate MDM solutions.
• Adept in administering Microsoft Intune for Windows devices.
• Competent in supporting video-conferencing platforms, including room-based systems.
• Knowledgeable about multi-factor authentication principles and implementation.
• Experienced in building Windows computers using the Auto-Pilot method.
• Familiar with JAMF for Apple device management.
• Capable of supporting printers and photocopiers effectively.
• Detail-oriented with the ability to follow instructions and processes consistently.
• ITIL knowledge is advantageous but not mandatory.
• Customer-focused with a strong service-oriented approach.
• Exceptional verbal and written communication skills.
• Highly organised, delivering excellent client service.
• Demonstrates a keen interest and genuine passion for the technology sector.

Please note this position requires some on-call weekend coverage and occasional work beyond normal business hours due to the 24/7 rotation.