IT Engineer – Cloud & Infrastructure NEW

Caerphilly, Mid Glamorgan
excellence IT
Bonus

• Up to £3,600 Tax Free Bonus (Dependent on Company Performance)

We have a fantastic opportunity for an IT Engineer with MSP experience to join our expanding technical team. The role reports to the Service Desk Manager and will provide escalation support to our experienced team, leading on infrastructure and cloud projects.

Responsibilities

• Provide escalation support to the Service Desk team.
• Lead on infrastructure and cloud projects.

Skills and Experience

• Passionate IT practitioner with experience in delivering IT Projects with minimal supervision.
• Experience on an IT Helpdesk, particularly in an MSP environment, is essential.
• Microsoft Server Operating Systems (Support & Deployment).
• Deploying and supporting Microsoft 365, Intune, Autopilot, Configuration and Compliance Policies, MDM etc.
• Support & Deployment of infrastructure in Microsoft Azure.
• Designing and implementing Virtualisation projects (VMWare, Hyper V etc).
• Configuring/supporting SAN Technologies (storage area networks).
• Solid understanding of LAN technologies, switches and VLANS.
• Data Protection and Disaster Recovery Systems.
• Excellent telephone manner and communications skills with a strong customer service focus.
• Most importantly, a ‘hands on’ teamwork ethic with a willingness to learn.

Full UK Driving Licence and access to own transport is essential for this role.

Values

• Passion – We hire people who are passionate about what they do.
• Expertise – We hire people who are experts in their field.
• Trust – We hire people who are reliable and trustworthy.