Field Service Engineer

Knaphill, Surrey
Matchtech

Our client, a leading organisation in the Defence & Security sector, is seeking a dedicated and dynamic Field Service Engineer to join their team on a permanent basis. This role plays a crucial part in maintaining and supporting high-quality systems for customers within the UK and internationally, with a primary focus on defence and national security.

Key Responsibilities:

• Engineering visits (preventive and corrective):
  • Maintain, patch, update, and audit customer systems and products.
  • Perform corrective maintenance and repairs to resolve customer issues.
  • Support military exercises, demonstrations, and testing.
  • Assist with customer acceptance testing of new deliveries/products.
  • Deliver operator and maintainer training.
• Remote support:
  • Provide 1st/2nd line support via the service desk for logged customer issues.
  • Join an on-call 24/7 rota, with the possibility of attending customer sites at short notice.
• Infrastructure and Network support:
  • Install, configure, and maintain Windows Server environments (2016/2019/2022).
  • Configure and manage firewall platforms (hardware and software-based).
  • Maintain virtualised environments using platforms such as VMware ESXi and Microsoft Hyper-V.
• Customer Repairs (RMAs):
  • Perform root cause analysis using logical and methodical approaches.
  • Document corrective actions, summarise parts required, and create necessary reports and certificates.

Job Requirements:

• Degree or HND/HNC qualified in an engineering discipline.
• Experience in Electronic Warfare
• Previous demonstrable experience of supporting hardware and infrastructure in the military sector.
• Understanding of LAN, WAN, and VLAN architectures; network hardware; firewalls; hypervisor; and Windows/Linux configuration and management.
• Knowledge of Crypto devices and experience in maintaining equipment in live environments.
• Understanding of hardware lifecycle management, upgrades, and capacity expansion planning and execution.
• Experience in service support of low volume, high-value products and systems in highly regulated environments.
• Awareness of ITIL (v3 or v4) best practices.
• Full UK driving licence.

Benefits:

• Competitive salary.
• Additional flexible benefits covering health, wellbeing, savings, protection, and leisure.
• A supportive community with groups sharing various interests and passions.
• A commitment to Equal Opportunity, Diversity, and Inclusion.
• Eligibility for DV clearance (residing in the UK for the last 10 years).

Our client provides a friendly, creative, and inclusive environment supporting a diverse workforce and those with additional needs. If you are a driven Field Service Engineer passionate about defence and security and looking to contribute to meaningful projects, we would love to hear from you. Apply now to join our client’s innovative team.