Desktop Services Lead (DV Cleared) NEW

Taunton, Somerset
Hays Specialist Recruitment

Desktop Services Lead (DV Cleared)
£720 Per Day, Inside IR35
Taunton – 4 Days Per Week On-site
DV Clearance Require
6 months Contract

Your new company

A large Government organisation based in Taunton

Your new role

The Desktop Services Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects.

Responsibilities

• Advanced Support & Escalation (30%) – Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents.
• Technical Leadership & Mentoring (20%) – Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture.
• Engineering Improvement & Automation (15%) – Analyses trends, drives automation and tooling to reduce incidents and improve service quality.
• Technology Evaluation & Implementation (10%) – Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security.
• Standards, Documentation & Governance (10%) – Maintains best-practice guides, ensures compliance, supports governance/assurance.
• Stakeholder Collaboration & Projects (10%) – Partners with other IT teams, represents EUC in projects and change initiatives.
• Service Insight & Reporting (5%) – Tracks performance/risks and reports to leadership.

What you’ll need to succeed

• Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations.
• Analyses complex business requirements and recommends solutions.
• Makes timely decisions weighing priorities, constraints, and available information.
• Tracks progress against targets and resolves exceptions.
• ITIL and service management best practice.
• EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience.
• IT security awareness, particularly MOD standards/accreditation.
• Knowledge of industry/professional standards (programming, ISO 9000 quality processes).
• Understanding of testing principles, methods, and life cycle management.
• Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement.
• Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure

What you’ll get in return

• £720 Per Day, Inside IR35
• 6 months Contract

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.