Deskside Support X4 NEW

Edinburgh, Midlothian
Square One Resources

Job Title: Deskside Support (5x a week on site)
Location: Edinburgh 5x a week
Salary/Rate: £147 Daily
Start Date: 01/08/2026
Job Type: Initial 6 month (likelihood of extension) contract Inside IR35

Company Introduction
We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract.

What you will be doing:

• Provide on-site desktop support for end users
• Take end-to-end ownership of incidents and service requests to ensure timely resolution.
• Coordinate with cross-functional IT teams for issue resolution
• Support user onboarding, including device setup and account provisioning
• Manage incidents and service requests using ITSM tools (eg, ServiceNow)
• Ensure accurate ticket logging, categorisation, and resolution tracking
• Adhere to SLAs and follow ITIL-based processes
• Prioritise and resolve issues based on business impact
• Install, configure, and troubleshoot Windows laptops and desktops
• Support multi-monitor setups and peripheral devices
• Troubleshoot hardware, software, and network connectivity issues.
• Provide support for collaboration tools (eg, Microsoft 365, Teams)
• Support mobile devices and remote access solutions
• Provide support for VDI/Citrix or virtual desktop environments

User & Stakeholder Support:

• Communicate effectively with end users and provide timely updates on issues.
• Maintain a high level of customer service and user satisfaction
• Handle high-priority incidents in a professional and calm manner

Required Skills & Experience

• Experience in IT Desktop Support or End-User Support
• Experience working in a fast-paced, user-focused environment

Technical Skills:

• Strong knowledge of Windows OS and desktop support
• Experience with hardware troubleshooting and device setup
• Familiarity with Active Directory, VPN, and networking basics
• Experience with VDI/Citrix environments is a plus

Tools & Processes:

• Experience with ITSM tools (ServiceNow).
• Understanding of SLA-driven support and ITIL processes

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.