Applications Service Lead – Insurance NEW

City, London
Pioneer Search Ltd

Applications Service Lead | Insurance | London (Hybrid) | £75,000

We’re hiring an Applications Service Lead to take ownership of core underwriting and claims systems within a London Market environment.

This role sits between the business, vendors and engineering teams, focused on keeping applications stable, resolving incidents effectively and improving service performance.

Key focus areas:

• BAU support across insurance platforms (PAS, claims, document systems)
• Major incident coordination and issue resolution
• Working with vendors and internal teams to investigate and fix problems
• Managing releases, defects and change via Azure DevOps
• Ensuring applications are performing as expected in a live environment

We’re looking for someone who:

• Has experience supporting or owning insurance applications
• Is comfortable working with vendors and offshore teams
• Can understand issues at application level (data, integrations, system behaviour)
• Has worked with tools like ServiceNow and Azure DevOps

London Market experience is preferred. Exposure to platforms such as Eclipse, Sequel or Guidewire is beneficial but not essential.

If you want to own key systems and work close to both technology and the business, get in touch.