Website Support Assistant NEW

Leicester, Leicestershire
Insightconsultancy

Insight Consultancy are a small but busy marketing agency who are looking for a new member of the web team, following a period of growth.

This role would be suitable for anyone with a background in WordPress maintenance and development. You’ll work with the support of the full team, which includes designers, developers and marketers.

We are based in Leicester, but our team works remotely from locations across the UK. The role is hybrid or fully remote . If you are based near or around Leicester, our office is open for you to work in if you wish.

Full-time or part-time applications are welcomed.

Key responsibilities

• WordPress updates, backups and maintenance
• WordPress troubleshooting and bug fixing
• Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome
• Track and enforce service-level agreements to ensure timely resolution of website projects and tickets
• Quantity control and testing to ensure deliverables meet a high technical and creative standard
• Complete audits on the sites we manage to ensure standards are being met
• Work within WordPress CMS to update content, import data, add imagery etc
• Assist in collating product data for Ecommerce websites, including technical data and imagery
• Optimising website performance and speed
• Assisting the team with various admin duties

Required skills and qualities

• Strong understanding of WordPress core, themes, and plugins (including WooCommerce)
• Experience with Advanced Custom Fields Pro (ACF Pro) and custom post types.
• Experience with front-end frameworks (e.g., Bootstrap)
• Familiarity with version control systems (e.g., Git).
• Knowledge with server management – DNS settings, hosting, c-panel
• Experience working with bespoke or third party APIs

About Insight Consultancy

Insight Consultancy are a busy Leicester based digital agency offering digital marketing services for a wide range of small business clients, including social media management and website design and development.

We’re a steadily growing company with huge opportunities for career development, if you have the mindset for personal growth. We are firm believers that salary should be directly linked to the level of responsibility taken.

What we offer

• Hybrid or remote working
• Monthly team social (alternating remote and in-person)
• Optional monthly office days for team strategy and brainstorming
• All overtime is paid for (when approved by management)
• Above inflation annual wage increase
• Opportunities for professional development and growth
• Private health insurance (after 1 year of employment)
• Employee Assistance Programme (EAP) service
• Collaborative environment via our virtual office
• Discounted food and drink at the Pheonix Cafe
• Company pension
• Opportunity for a bonus scheme

Application process

• Step 1: Video application
• Step 2: Zoom interview
• Step 3: Trial/freelance project
• Step 4: Job offer

No recruitment companies please

• Job Type: Full-Time
• Location: Leicester City Centre or remote