Technical Support Advisor (Spanish speaking) NEW

Lancaster, Lancashire
Chiptech International Limited
Technical Support Advisor (Spanish speaking) Job Description

We are looking for a Technical Support Advisor to join our Technical Support Team. This is a Band 2 role within our Technical Support framework with clear pathways to Band 3 and Band 4 as your skills and confidence grow. This role is ideal for someone who enjoys structured problem-solving, clear communication, and working with both people and technology.

You will handle support cases, help colleagues with technical questions and contribute to improving our tools and processes. You will have time to think, space to ask questions, and support when you need it. You will support our customers and partners across Spain and the UK, providing clear communication in both Spanish and English.

This role requires the candidate to have right to work in the UK. Unfortunately, we are not able to offer visa sponsorship for this role.

Training, Onboarding, and Support

All staff at Chiptech receive a tailored, structured, and supportive onboarding experience designed to welcome you and help you feel confident within your role. During your first weeks, you will have time to learn our products, systems, and processes at a steady pace, with space to ask questions and practice new skills. Your onboarding will include:

• Clear, step by step training on Chiptech products, tools, and troubleshooting workflows
• Shadowing opportunities with experienced colleagues across the Technical Support Team and the wider team.
• Regular check ins with your manager to review progress, ask questions, and adjust your learning plan
• Regular check-ins and access to wellbeing support with a dedicated mental health professional
• Access to documentation, guides, and learning resources you can revisit whenever you need
• A supportive team environment where it’s normal to pause, think, and ask for help

We don’t expect anyone to know everything on their first day. We will endeavour to give you the time, structure, and support to build your confidence and develop.

What You’ll Do

As a Technical Support Advisor, you will:

Customer Support

• Provide clear, calm, and professional communication via email and phone
• Translate technical issues into straightforward, accessible explanations
• Use active listening and de escalation techniques when supporting customers
• Communicate limitations, risks, and resolutions in a diplomatic and reassuring way

Technical Troubleshooting

• Follow established troubleshooting steps to investigate issues
• Use logs, device data, and basic network checks to gather information
• Record accurate, structured notes in the ticketing system
• Escalate issues appropriately when they fall outside your scope

Team Support

• Share knowledge with colleagues to support consistent practices and learning
• Contribute to small scale projects, improvements, or investigative tasks
• Help maintain accurate CRM records and high quality documentation
• Identify and suggest practical improvements to tools, processes, and workflows
• Support incident response with organised actions and clear communication
• Contribute to improving system reliability, troubleshooting efficiency, and overall support quality
• Experience with CRM systems (HubSpot or similar)
• Confidence with Microsoft Excel (Data Entry, Data Quality, Data Analysis)
• Experience in a customer-facing or service orientated role
• Experience in creating and maintaining technical documentation
• Fluent Spanish speaker or C2 Level qualified.

What Helps You Thrive in This Role

• A commitment to providing thoughtful, respectful customer service.
• Curiosity about technology and how things work.
• A proactive approach to learning and development, at your own pace.
• Clear communication with colleagues and stakeholders, in whatever format works best for you.
• Comfort following established processes and offering ideas for improvement.
• Ability to explain technical topics in a way that suits the listener.
• Ability to stay grounded during busy periods, with support from the team.
• Attention to detail and a methodical approach to tasks.
• Ability to recognise patterns or trends and share insights.
• Confidence prioritising tasks and managing a varied workload.
• A professional and considerate manner in written and spoken communication.
• A comfortable telephone manner (with reasonable adjustments available if needed).

Accessibility and Inclusion

Chiptech is committed to creating an inclusive environment where everyone can thrive. If you need adjustments at any stage, such as alternative interview formats, extra processing time, written questions in advance, or a quiet space, we are happy to provide.

Benefits and Perks

We want everyone at Chiptech to feel supported, valued, and able to thrive. Our benefits include:

• 25 days annual leave plus bank holidays and an extra day off for your birthday.
• Company pension scheme
• Enhanced maternity and paternity pay
• Employee wellbeing support, including access to counselling sessions.
• Training and development opportunities, with clear pathways for progression
• Regular team check ins and a supportive culture focused on kindness, clarity, and collaboration
• Bike 2 Work Scheme
• Subsidised company events
• Discounts in selected local businesses

We review our benefits regularly to ensure they remain fair, supportive, and aligned with our values.

Location: Lancaster Reporting to: Technical Support Manager Salary: £25,000 – £30,000 (depedent on experience)

Chiptech offers a vibrant and supportive workplace where your contribution truly matters. Our people first culture means you will be part of a forward thinking company that values continuous improvement and innovation.

Your insights and ideas will shape our future!

Our core values of Imagination, Teamwork, Integrity, Quality, Commitment and Learning are at the heart of everything we do.

Success at Chiptech is built on the talent and dedication of our entire team. We proudly invest in our employees with comprehensive training and development opportunities.

In addition to a competitive salary, we offer a range of comprehensive benefits, including a generous annual leave package, health and wellbeing programme, pension, and enhanced maternity leave.

Equality and Diversity Statement

Chiptech are committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.