Site Support Advisor NEW

Luton, Bedfordshire
soltherm external insulations ltd

PRIMARY DUTIES

• Ensure best practices to protect and enhance the reputation of the company, customers, products, and systems
• Systematically inspect ongoing and installed projects for specification compliance
• Monitor purchasing to ensure system components are procured through Soltherm
• Deliver contractor training programs in both classroom and practical settings
• Build and manage customer relationships on-site; assist commercial team
• Address daily onsite enquiries for product, technical, and system information
• Provide specification, technical, and application advice for complex construction projects
• Attend project design meetings and pre-start site meetings with main contractors, architects, and sub-contractors
• Handle physically demanding tasks, work in all weather conditions, at height, and travel between sites, including possible overnight stays
• Provide technical support in Northern Ireland and the Isle of Man

JOB REQUIREMENTS

• Plasterer/render applicator to trade with a minimum 3 years experience
• Conduct technical site visits, meticulously inspecting ongoing and completed projects for adherence to specifications
• Train contractors in the proper application and performance of Soltherm products, both in the classroom and hands-on
• Partner with clients and contractors, attending pre-start meetings and design discussions to offer technical guidance
• Proactively identify and address potential issues before they escalate, minimising rework and ensuring customer satisfaction
• This role requires a candidate who is based in the UK or willing to work in the UK on a permanent basis

SKILLS REQUIRED

• Build strong relationships with customers and contractors, fostering trust and loyalty to the Soltherm brand
• Clearly and concisely communicate technical information to both technical and non-technical audiences
• Provide regular reports to sales managers and senior management, keeping everyone informed and aligned

OTHER QUALIFICATIONS

• Possess a deep understanding of building technology and construction practices
• Be a natural communicator, adept at working independently and collaboratively
• Demonstrate a customer-centric approach, prioritising satisfaction at every step
• Thrive in a physically demanding environment with diverse weather conditions
• Hold a clean driving license and be comfortable traveling throughout your region, with occasional overnight stays

DIVERSITY, EQUALITY AND INCLUSION STATEMENT

At Soltherm External Insulations Ltd, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential. We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve.

We are an equal opportunities employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic. Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success.

All recruitment, selection, training, promotion, and employment decisions are made based on merit, skills, qualifications, and business needs. We expect all employees to support and uphold our commitment to equality, diversity, and inclusion and to contribute positively towards maintaining a respectful and inclusive workplace.