ServiceNow Technical Architect – DV Cleared NEW

Global Technology Solutions Ltd

ServiceNow Technical Architect – DV Cleared

Location: Remote (UK-based with travel to client sites)Salary: £90,000 – £110,000 per annum + 10% annual bonusClearance: Must hold active DV (Developed Vetting) clearance

We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required.

This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes.

Key Responsibilities

Architectural Leadership

• Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
• Define architecture standards, integration patterns, and platform strategy across engagements
• Produce high-quality solution architecture and design documentation
• Ensure all solutions align with best practices, are scalable, and remain upgrade-safe

Delivery & Technical Governance

• Act as the senior technical escalation point across the full delivery lifecycle
• Conduct design and code reviews, ensuring quality and consistency
• Identify and mitigate technical risks across programmes
• Oversee platform health including performance, instance strategy, and upgrade planning

Client Engagement & Pre-Sales

• Build trusted relationships with senior client stakeholders
• Lead solution workshops, scoping sessions, and architectural discussions
• Translate complex requirements into clear, deliverable technical solutions
• Support pre-sales activities including proposals and demonstrations

Leadership & Practice Development

• Mentor and develop consultants across the technical team
• Contribute to best practices, reusable assets, and internal capability development
• Stay current with ServiceNow platform innovations, including AI capabilities
• Help shape the ongoing growth and maturity of the technical practice

Skills & Experience

• Proven experience as a ServiceNow Technical Architect or senior technical lead
• Deep expertise across ITSM, ITOM, and CMDB / CSDM
• Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
• Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
• Experience delivering complex, enterprise-scale solutions end-to-end
• Strong leadership and stakeholder management skills
• Excellent communication skills, able to engage both technical and non-technical audiences
• Must hold active DV security clearance
• ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)

Desirable

• ServiceNow Certified Technical Architect (CTA) or working towards
• Experience with AI/ML capabilities within the ServiceNow platform
• Background in public sector, defence, or highly regulated environments
• Additional ServiceNow certifications across ITOM or other modules
• Knowledge of ITIL frameworks

Benefits

• Private medical insurance
• Death in service cover
• Ongoing training and certification support
• 10% annual bonus
• Share scheme

This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.