Sales Support Coordinator NEW

Forest Row, Sussex
Reed

Sales Support Coordinator

• Location: West Sussex
• Job Type: Full-time

An exiting opportunity has arisen for a proactive, scientifically minded and customer-focused Sales Support Coordinator to join a Sales & Product Management Team. In this role, you will be a key point of contact for customers, suppliers and internal teams-providing technical support, driving sales activity, and ensuring an exceptional customer experience. You will also play a vital part in maintaining high-quality CRM data to help grow and retain the customer base.

Day-to-day duties of the role:

• Provide technical support to customers and internal teams to maintain high service standards.
• Assist with marketing activities including product newsletters, maintaining mailing lists and updating branded documentation and templates.
• Source alternative products for customers when required.
• Work with Sales, Product Management and Marketing to deliver effective sales campaigns that maximise revenue and customer retention.
• Proactively sell selected products through direct customer engagement and monitor account performance.
• Prepare quotations, proposals, and supporting documents for customers, Sales, and Product Managers.
• Follow up on quotations and enquiries, ensuring all activity is accurately recorded in the CRM.
• Represent the company professionally and courteously in all interactions, ensuring a consistently excellent customer service.
• Support Customer Services during busy periods by processing orders, answering calls, and offering scientific/technical guidance.

CRM & Administration:

• Maintain and update the CRM system with relevant customer, sales, and service information to support business development.
• Provide administrative support to the external Sales Team, ensuring smooth coordination of sales activities.
• Generate reports and insights to inform sales strategies and campaign planning.

Product Knowledge & Marketing Support:

• Build strong knowledge of the product portfolio through training and independent research.
• Attend relevant trade exhibitions, customer events, and training programmes to stay informed and represent the company.

Required Skills & Qualifications:

• Essential – Biology or Chemistry degree
• Proven experience in a sales, technical support, or customer service role, preferably in a scientific or technical field.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Proficient in using CRM systems and Microsoft Office.
• Strong problem-solving skills and attention to detail.
• Collaborative team player with a proactive mindset.

Please apply online now if this role sounds like the next career move for you.