Project Manager NEW

Knaphill, Surrey
Bespoke HR

Project Manager

Full Time; Hybrid (time split between Woking, Surrey office and home)

£35,000 £40,000 per annum

Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI.

They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver.

They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector.

Their goal is simple: to help organisations deliver digital services that are intuitive, accessible and built for real-world impact.

Our client is committed to providing equal employment opportunities for all.

Company Benefits:

• Hybrid Working
• Excellent Office Environment (with pool and table tennis!)
• Open and fun culture with awesome company social events
• Enhanced Maternity and Paternity Leave
• 25 days leave raising to 30 with tenure
• Rail discount cards
• Workplace Pension Scheme
• Paid Sick Leave
• Mental Health and Wellbeing Support
• Employee Growth Plans
• Career and Development Training
• Free Breakfast, fruit and snacks

Purpose of the Role

The Project Manager is responsible for the successful day-to-day management and delivery of customer projects across the full project lifecycle ensuring work is delivered on time, within budget, and to a high standard of quality and customer satisfaction.

You will coordinate cross-functional teams, manage stakeholder expectations, identify and mitigate risks, and maintain clear communication end to end. The Project Manager will play a key role in building strong customer relationships, driving delivery confidence, and ensuring projects are effectively planned, governed, and executed. There will be an expectation to embrace modern delivery practices and leverage AI-enabled tools and automation to improve overall project efficiencies including communication, reporting and planning.

Job Specification:

• Lead the successful delivery of customer projects through all stages of the project lifecycle, from initiation through to closure, ensuring alignment with time, budget, scope and quality standards.
• Define and manage project scope, requirements, assumptions, and dependencies, budgets and resource allocation, creating robust project plans and work breakdown structures.
• Coordinate and support cross-functional delivery teams, ensuring clear ownership, accountability, and collaboration while driving prioritisation, decision-making, and issue resolution to maintain delivery momentum.
• Proactively monitor project progress and performance, identifying issues, blockers, and risks, and drive mitigation strategies to maintain project momentum.
• Manage project budgets, effort estimates, forecasting, and commercial considerations to ensure financial parameters are met.
• Plan for and oversee quality assurance activities to ensure deliverables meet organisational standards and customer expectations.
• Conduct project closure activities, including handovers, lessons learned sessions, project reviews, and continuous improvement actions.
• Contribute positively to the wider business through collaboration, knowledge sharing, and continuous professional development.
• Leverage AI-enabled tools and automation where appropriate to improve project planning, reporting, communication, risk management, and overall operational efficiency.
• Use agentic workflows to automate task tracking, deadline alerts and progress updates within the task management system.
• Use AI to support budget tracking, variance analysis, revenue reporting, and the creation of project updates and communications, improving efficiency and reporting accuracy.
• Ensure responsible use of AI Tools and compliance with organisational governance and regulatory requirements.

Minimum Required Experience (including personal qualities):

• Proven experience, ideally delivering client-facing digital, technology, or transformation projects using Agile, Waterfall, or hybrid methodologies.
• Strong change management capability, with experience managing scope, requirements, and evolving priorities effectively.
• Ability to lead, motivate, and coordinate cross-functional teams to successful delivery.
• Exceptional communication skills, with the ability to adapt style for technical teams, senior stakeholders, and external clients.
• Highly organised with strong planning and prioritisation skills, able to manage multiple workstreams simultaneously.
• Proficient in utilising AI productivity tools and project management software to drive delivery efficiency.

Nice To Haves:

• Working knowledge of project management principles including planning, scheduling, RAID management and stakeholder management.
• Formal Project Management certification such as PRINCE2, AgilePM, or PMP.
• Scrum certification (e.g. Scrum Master) or equivalent Agile delivery training.