IT Operations Manager

City, Manchester
Hays Technology

Prestigious opportunity with a fast growing, award winning professional services firm with a national client base. With strong year on year growth and a reputation for delivering exceptional client outcomes, we are investing heavily in data, systems, and operational excellence to support our continued expansion.Due to ongoing growth, we are seeking an experienced and driven IT Operations Manager to play a key role in shaping and enhancing our operational infrastructure.

This is a senior, strategic role sitting at the intersection of data, technology, and business operations, responsible for ensuring the organisation runs efficiently through high quality management information, robust systems, and effective cross functional collaboration.

As our IT Operations Manager you will: –

• Own and enhance the firm’s operational data infrastructure, ensuring accuracy, consistency and accessibility.
• Lead the development and governance of management information (MI) and reporting for senior leadership
• Manage and develop a data analytics function, including dashboards and reporting tools (e.g. Power BI, SQL)
• Partner with stakeholders across the business to improve reporting, processes, and performance insights
• Oversee operational support functions and team members across the wider business
• Ensure processes align with regulatory and compliance requirements (e.g. GDPR)
• Collaborate with technology, development, and project teams on systems and transformation initiatives
• Support business growth by monitoring and improving new business performance and tracking
• Lead or contribute to key projects including system migrations and process standardisation.
• Contribute to data and AI strategy, including identifying opportunities for automation and innovation

If you possess a combination of the following skills, then LET’S TALK!

• Proven experience in a senior operation or business operations role, ideally within professional services
• Strong expertise in data, reporting, and business intelligence tools (Power BI, Tableau, etc.)
• Advanced working knowledge of SQL and relational databases
• Experience with CRM or case management systems and data flows
• Track record of delivering cross functional projects involving multiple stakeholders
• Experience managing teams within a broader operational environment
• Strong commercial awareness and ability to link operations to financial outcomes
• Excellent communication skills with the ability to influence across all levels
• Comfortable working in a fast paced, evolving environment
• Exposure to AI, automation, or data led innovation is highly desirable.
• Understanding of data governance, security, and compliance principles

In return, you will be rewarded with ongoing career development in addition to an enviable benefits package and flexible hybrid working environment.

What you need to do now

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