IT Manager NEW

Henley Executive

IT Service Delivery Manager

Location: London

Salary: £50,000 – £57,000 + Benefits

An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London.

We’re looking for a Service Delivery Manager with a strong background in Managed Print Services (MPS) and IT Managed Services. You’ll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients.

This is an excellent opportunity to join a successful MSP where you’ll have the autonomy to improve service delivery, develop your team, and build long-term customer relationships.

Key Responsibilities

• Lead, mentor and develop the Service Delivery team.
• Manage the delivery of Managed Print and IT Managed Services.
• Ensure SLA and KPI performance targets are achieved.
• Act as the senior escalation point for customers and internal teams.
• Conduct customer service reviews and strengthen client relationships.
• Drive continual service improvement and operational efficiency.
• Produce service reports and performance metrics.
• Work closely with Technical, Operations and Account Management teams.

Skills & Experience

• Previous experience as an IT Service Delivery Manager, Service Delivery Manager, or Technical Service Manager.
• Managed Service Provider (MSP) experience is essential.
• Strong Managed Print Services (MPS) background.
• Proven experience leading Service Delivery or Technical Support teams.
• Strong knowledge of IT Service Delivery, IT Support, SLAs, KPIs, and customer service.
• Experience supporting commercial/private sector clients.
• Excellent leadership, communication and stakeholder management skills.
• Commercially minded with a focus on customer satisfaction and service excellence.

Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.