Deskside Support Engineer NEW

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Deskside Support Engineer

Location: London

NaviSite is looking for an experienced Deskside Support Engineer to join our expanding team and work on our customer site in London. A minimum of 2 years’ experience in a similar role is required.

Key Responsibilities

• Provide onsite IT support via Tech Bar (walk up) and deskside channels
• Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
• Troubleshoot hardware and software issues across laptops, desktops (Windows & Mac), mobile devices and peripherals (monitors, docks, printers)
• Log and manage all activity in ServiceNow, maintaining accurate and auditable records
• Act as the onsite escalation point for issues raised by remote Service Desk teams
• Escalate complex issues to resolver groups with clear diagnostics and business impact
• Support major incidents with onsite coordination when required
• Deliver a high quality Tech Bar experience, focusing on quick resolution and user satisfaction
• Contribute to knowledge base articles and reusable fixes to support continuous improvement
• Support the end to end device lifecycle, including builds, provisioning, swaps, and refresh
• Ensure compliance with corporate build, security, and configuration standards
• Assist users with account access, authentication, and collaboration tools (e.g. M365)

Essential Technologies

• Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power Automate and SharePoint
• Working knowledge of ServiceNow, Adobe products and DocuSign
• Knowledge of supporting Windows and Mac devices
• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) – an important asset

Benefits

Competitive basic salary, up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice.

Equal Employment Opportunity Statement

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Locations

London, Glasgow