Care Business Consultant NEW

Welwyn Garden City, Hertfordshire
HCPA

Are you an experienced Registered Manager looking to build on that experience but seeking more regular daytime and weekday work patterns?

Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care. HCPA’s CEO was recently awarded an OBE for their work leading the company and its activities.

We are now recruiting for aCare Business Consultantto support HCPA members, who are adult social care providers, to develop their services in line with HCPA business development tools, Hertfordshire County Council monitoring requirements and CQC inspection outcomes. The overall objective is to raise the quality of the service and ensure the business is resilient.

Why work for HCPA?

• £37,050 a year – pro rata
• 25 hours a week (Monday-Friday 9.30 am-14.30 pm – start and end times can be negotiated to fit the 25 hours – 5 days per week preferable).
• Care Professional Academy Rewards and Benefits
• Some home working available
• Pension / Sickness Scheme
• Employee Assistance Programme
• Your birthday off work every year + all bank holidays + 29 days annual leave pro rata
• Team building days and team events
• Free parking
• Friendly and supportive team

What does the role of a Care Business Consultant involve?

This role would require the right candidate to work closely with our providers’ Senior Management Teams, engaging them in bespoke support services, and producing high-quality reports for stakeholders. The candidate would also research best practices and identify opportunities to support maximum impact from identified challenges and successes within adult care.

Specific Responsibilities:

1. Work with the Business Development Programme Manager and Head of Business Development to understand the needs of services referred for the Business Development Service.
2. Create tools and toolkits which may be useful for smaller providers to use.
3. Create and implement mentoring strategies and support for providers on an individual basis depending on need. A coaching qualification will be required to be undertaken (full training given) if not already held.
4. Provide targeted mentoring/coaching and consultancy sessions with identified manager/proprietor to maximise successful outcomes for the service.
5. Work closely with HCC Monitoring Teams and establish a working referral service, fostering good relationships. Attending stakeholder meetings regularly.
6. Keep up to date with care sector developments, initiatives, and news to support knowledge.
7. Engage providers with HCPA services and tools.
8. Complete monthly highlight reports and case studies.
9. Share anonymised case studies through the HCPA website to highlight learning.
10. Review services offered and continue to develop and innovate the offer.
11. Administration – keep records of interventions and record and monitor outcomes.
12. Link with succession planning projects and other leadership education to engage leaders by guest speaking on training programmes, events and one-to-one on best practice in leadership in crisis.
13. Work across projects on our two companies, Hertfordshire Care Providers Association (HCPA) and our Care Professional Academy (CPA).
14. Support the Business Development team in creating reports from surveys and create meaningful actions.
15. Work flexibly to support the Business Development Team, which may involve activities not listed above that will be commensurate to the post.

Am I the right candidate for the Care Business Consultant role?

We are looking for an excellent communicator who is personable and able to build rapport with care leaders. Someone who has had extensive managing services experience, either with a Care Home or Homecare background and preferably with knowledge of the local inspection processes in Hertfordshire. Evidence of managing and maintaining a high-quality care service as a registered care manager will be sought which may also include experience of raising CQC or Local Authority inspection ratings in previous roles.

We are also looking for you to have:

• Own transport with business insurance is essential as travel around Hertfordshire is required although many provider meetings will be virtual
• Has a passion and enthusiasm to raise the standard of quality of care.
• Desirable: Level 5 in Leadership and Management
• Has a proven track record managing care services and managing inspections
• Has excellent communication skills, including mentoring and coaching to develop others.
• A methodical approach in relation to Quality Assurance and Governance
• Strong IT skills
• Able to work autonomously and as part of a team

PROBATION: This job will be subject to a 6-month probation period