Assistant Store Manager NEW

Salisbury, Wiltshire
Dovetail Recruitment Ltd

Assistant Store Manager – Luxury

• Location: Salisbury Wiltshire
• Salary: DOE + Annual Performance-Related Pay (APRP)
• Hours: Full-time, up to 41.25 hrs/week
• Tuesday – Saturday: 8:45 am – 5:10 pm

Benefits & Opportunities

• Salary DOE + Annual Performance-Related Pay (APRP)
• Full JET (Jewellery Education Training) – industry-recognised qualification
• 29 days annual holiday (including bank holidays)
• Workplace pension
• Opportunity to attend new season buying and collection meetings
• Collaboration with senior stakeholders and the Managing Director
• Supportive, friendly team environment with ongoing development and career progression

Company Overview

We’re recruiting for a busy, award-winning jewellery retailer with multiple stores across the South of England. Renowned for exceptional customer service, fine jewellery, and trusted craftsmanship, the business provides a professional and supportive environment. Staff are encouraged to develop their skills, progress in their careers, and be involved in the creative side of the business.

Role Overview

We’re seeking an experienced Retail Store Manager from a fine jewellery or luxury retail background to lead and inspire a team of 14, including two Assistant Managers.

This hands-on, customer-focused role will see you driving sales performance, managing day-to-day store operations, and creating a high-performing team culture. Reporting to the Managing Director, you will also collaborate with senior stakeholders and attend the annual new season buying and collection meeting, providing valuable store insight and customer perspective.

Key Responsibilities

• Lead, motivate, and inspire a team of 14, including two Assistant Managers, to deliver excellent service and achieve sales targets
• Plan and manage rotas effectively, balancing peak trading days with team time off
• Develop and implement sales strategies to maximise revenue and customer engagement
• Maintain high standards of visual presentation, stock control, and operational excellence
• Recruit, train, and appraise team members to support ongoing development
• Monitor KPIs, analyse trends, forecast performance, and report to senior management
• Ensure compliance with health & safety, financial procedures, and store standards

About You

• Proven experience in fine jewellery or luxury retail management
• Strong leadership and team management skills, managing medium to large teams
• Commercially aware with a track record of achieving and exceeding sales targets
• Excellent communication, organisational, and problem-solving skills
• Competent in Microsoft Office; experience with Bransom or POS systems is advantageous
• Hands-on, professional, and customer-focused with a passion for team development