After Sales Support Executive NEW

Marlow, Buckinghamshire
Techtronic Industries UK (TTI)

An exciting opportunity has become available to join our Operational Team within After Sales on a 12-month Fixed Term Contract. With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands.

As an After Sales Support Executive, you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution.

Please note this role is a 12-month fixed-term contract to provide maternity cover.

This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).

As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.

• Free on-site parking at the office
• A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted Milwaukee, Ryobi and VAX products
• Access to our TTi Benefits Hub which includes discounts with many high street retailers
• Support towards Eye Sight Tests for DSE use
• On-site 3rd party restaurant and coffee shop in our offices

As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.

Main Responsibilities:

• Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution
• Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders
• Take ownership for all customer interactions
• Authorisation of product collections and arranging repairs under Guarantee
• Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence
• Adapt a flexible approach to help support departmental projects from concept to delivery
• Strive to improve knowledge on new products, and own personal development
• Willingness to travel to parts of the UK when the need may arise
• Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns
• Any ad hoc duties as required by your line manager

Skills/Experience Required:

• At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution
• Ability to quickly identify issues and provide effective solutions to customer problems
• Efficiently manage time to handle multiple customer inquiries and tasks simultaneously
• Excellent verbal and written communication to interact effectively with customers and internal teams
• Experience working on CRM systems
• Proficient with the Microsoft Office package
• Strong data entry, typing and analytical skills
• Ability to professionally manage key working relationships across the business
• Effective in working within a team environment and collaborating with colleagues
• Ability to develop trust and work autonomously in supporting customers