IT Support Assistant NEW

Kirkcaldy, Fife
Avenue Scotland

We are delighted to be supporting our well-established client, who have a an opportunity for an IT & Support Assistant to join the business in a newly created role.

Reporting into the Finance Director, your role will to assist in the support of the day-to-day IT needs of the business and assist with small digital improvement projects.

This is a practical, hands-on role suited to someone with a strong interest in technology, a helpful approach and a willingness to learn. You will support colleagues with basic IT queries, help keep equipment and systems organised, and contribute to simple improvements in how the business uses technology.

For the right person, this could be a real opportunity to grow with the role. If the role proves its value and the business need develops, there may be scope for it to increase over time.

Your key duties and responsibilities will include:

• Day-to-Day IT Support
• Provide basic first-line support for common IT queries.
• Help with laptops, screens, printers, phones, software access and general user issues.
• Support colleagues with everyday systems such as Microsoft 365, Outlook, Teams and SharePoint
• Help keep a record of IT equipment, including laptops, screens, phones and other devices.
• Support basic new starter and leaver IT arrangements.
• Assist with checking equipment is working, available and set up correctly.
• Help create simple user guides or checklists where these would be useful
• Support IT, ERP and digital improvement projects across the business, helping to make systems easier and more effective for colleagues to use.
• Help identify simple ways to improve how systems and tools are used.
• Assist with documenting processes and keeping guidance clear and practical.
• Support colleagues to use digital tools more confidently.
• Help the business explore practical and safe uses of AI and other digital tools.

To be suitable for this pivotal and rewarding role you will have the following key skills and experience:

• Strong interest in IT, systems and digital tools.
• Practical and logical approach to problem solving.
• Helpful, patient and confident working with people.
• Good communication skills.
• Organised and able to keep simple records up to date.
• Willing to learn and ask sensible questions.
• Proactive and able to follow tasks through.
• Good attention to detail.

Qualifications:

• A qualification in IT, computing, digital technology or a related subject would be helpful but is not essential.
• Previous IT support or customer support experience would be useful but is not essential.
• Good working knowledge of Microsoft Office / Microsoft 365 is desirable.
• An interest in AI, digital tools or process improvement would be beneficial.
• A good technical brain, a helpful attitude and a willingness to learn.

This will be a part-time permanent role around 20-25 hours a week and flexible to suit the right person as well as a benefits package and ongoing support and development.

Please apply with application ASAP for consideration.