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Remedy ITSM Consultant NEW

Hemel Hempstead, Hertfordshire
Adecco

Remedy ITSM Consultant – Ipswich or Hemel Hempstead (Hybrid) – 6-Month Contract – Inside IR35

My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract.

This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability.

Key Responsibilities

  • Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment
  • Assist with the onboarding and migration of ITIL teams and processes into Remedy
  • Manage and optimise CMDB data loads and foundation data
  • Configure and maintain integrations (e.g., E-bonding, TSO)
  • Oversee server group configurations and platform performance
  • Execute and monitor Atrium Integrator jobs
  • Carry out customisation using Developer Studio
  • Troubleshoot issues through log analysis and root cause investigation
  • Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing
  • Produce documentation and deliver knowledge transfer to internal teams

Required Skills & Experience

  • Strong hands-on experience with BMC Remedy ITSM (Administration & Support)
  • Proven experience working in legacy ITSM environments
  • Solid understanding of ITIL processes and frameworks
  • Experience with:
    • CMDB management and data loads
    • Atrium Integrator
    • Remedy Developer Studio
  • Knowledge of integrations (e.g., E-bonding or similar)
  • Strong troubleshooting and log analysis capability
  • Experience working with server group architecture
  • Exposure to BCDR planning/testing

Desirable

  • Previous experience in telecommunications or large enterprise environments
  • Experience in upskilling or mentoring internal teams
  • Exposure to other ITSM tools (e.g., ServiceNow) alongside Remedy

Security Clearance – Requirements

Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process

Apply Now

If you’re a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we’d love to hear from you.

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