Hospice at Home- Service Administrator

Gateshead, Tyne And Wear
NHS

The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and co-ordination of services and schedules.

They will provide vital administrative support to the team which provides domiciliary care to patients at the end of life who wish to be cared for at home.

The post holder will also work alongside the End of Life care facilitator to support with the administration required for Palliative and End of Life care education across the trust.

Main duties of the job

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Respond and manage any e mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member scheduling appointments and resolving conflicting diary appointments.
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Dealing with and collating data. Contribute to the preparation and development of multiple reports of varying content.
• Preparation of presentations, letters and other documents to a very high standard.
• Support End of life care facilitator with education administration.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Exercise excellent communication skills with a wide range of stakeholders.
• Respond and manage any e mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member.
• Scheduling appointments and resolving conflicting diary appointments.
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Daily use of Emis Community module.
• Dealing with and collating data.
• Contribute to preparation and development of multiple reports of varying content, including the development of the suite of documents required to embed robust processes and any business cases to support the team.
• Preparation of presentations, letters and other documents to a very high standard.
• Work with limited supervision using own initiative.
• Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
• Maintain a courteous helpful attitude and respect confidentiality.
• Undertaking data analysis and interpretation as required.
• Monitoring progress and checking against agreed targets.
• Managing electronic and hard copy filing and bring-forward systems.

Person Specification Qualifications

• Good standards of general education minimum of 4 GCSEs of equivalent including Maths and English Language grade 4.
• Educated to NVQ level 3 (at least in Business administration or equivalent knowledge/experience).
• Previous NHS experience.

Knowledge

• Knowledge of computer packages: Word, Excel, Access, Outlook and Powerpoint. Knowledge of Data Protection and GDPR Principles.
• Knowledge of Healthcare IT System.

Experience

• Experience of supporting managers or teams of staff.
• Experience of working with computer systems/programs (Databases, PowerPoint, word document).
• Experience of working with Community based healthcare services.

Skills

• Ability to communicate accurately verbally and in writing with a wide range of people.
• Ability to prioritise workload.
• Experience of working in palliative care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Elmwood, Queen Elizabeth Hospital, Gateshead NHS Foundation Trust